Soft Skills: Effective Delegation
A key scale out skill is delegation. Effective delegation refers to a small negative impact to the delegator resulting in a large positive impact via the effort of the delegatee. Maximum delegation efficiency occurs in stewardship delegation. Stewardship delegation empowers the delegatee to be responsible for the delegated task, and takes an initially large investment from the delegator. However, once the stewardship delegation relationship has been established, minimal effort is required by the delegator to maintain the impact of the delegatee. A delegation relationship can be modelled as a teeter totter with the delegator on the left and the delegatee on the right. The effectiveness of the delegation can be thought of as the pivot location. To increase the effectiveness of the delegation, the pivot must be moved to the left which allows small effort by the delegator to enable large impact via the delegatee. The pivot location and its movement is a function of delegation style